Shipping
As we have a huge variety of products, our Shipping timelines and updates are written on the individual product pages, they can be found towards the bottom under “Shipping”
For Pre Orders, take note of the release month right at the top, followed by the shipping timeline required once released.
eg. Release Mar-Apr, use the last day of april as release date followed by the shipping timeline indicated thereafter.
You will usually receive it the next month unless it is in stock and ready to ship.
Our shipping process
1) Order is placed, package is retrieved from storage or built to order (0-14days)
2) Package is sent from our Office to our Shipping office (1-2 days)
3) Shipping office sends out package across the border to the DHL facility or Postal service (1-2 days)
4) On clearing customs, package will enter the DHL facility to be queued to ship (1-5 days)
5) Package boards the plane (Tracking becomes active) (1-2days)
6) Package travels to destination country (2-5days)
7) Package arrives in destination country, Customs clearance is required. (If package shows as HOLD for clearance, buyer must contact delivery service)
(Holding time maximum 3 working days)
8) Out for delivery to your doorstep (1-2 days)
Once a order leaves for #2, the order can no longer be cancelled. Do note that there is a processing time between #1-#5 before tracking becomes active.
EU/UK Orders - tracking will be visible from #7 only. Timeline still applies.
US Tax Free orders - tracking will be visible from #8, all orders are packed in bulk and shipped to the US in a lot every week, once they arrive locally they will clear customs into our tax free warehouse for distribution to your address directly.
New to Pre Orders? Read this!
When you pre order a product, you are guaranteed a piece in a very limited run on a product that has not been manufactured. The timelines that are provided are estimates.
Depending on the complexity of the hilt, there can be delays if these products do not pass the QC process, but if any delays - updates will be posted every month end on our Facebook page informing everyone on the runs progress. Please take a look at these updates.
Should you feel that you cannot wait through this process, please do not pre order and instead wait for the handful of pieces that will be available after all PO orders have been shipped.
https://www.thepachstore.com/blogs/news/faq
If you need to speak to someone, please contact our Customer Service team HERE www.facebook.com/thepachstore or if you would like to enquire via email, send one to CS@thepachstore.com.
We will respond within 24-48 hours on a working day for the FB Chat and 48-72 hours for emails.
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