FREQUENTLY ASKED QUESTIONS!
Please take a look at the list below for FAQs, if you do not have a answer below feel free to reach out to our Customer Service team here www.facebook.com/thepachstore
- 1.When does your order ship?
- 2. DHL / PANDEMIC DELAY?
- 3. Why did the timeline on the product page change?
- 4. When do we restock?
- 5. How to replace a electronic kit?
- 6. How do I use my saber?
- 7. Why did my tracking say - Return to shipper?
1. When does my order ship?
Shipping timelines are written on the individual product pages, they can be found towards the bottom.
Take note of the Pre Order release month right at the top, followed by the timeline required once released. (Release XX Month to XX Month = anytime between the 1st day of xx month to last day of xx month)
Timelines are for orders placed now, so if ordered earlier - will be shipped earlier.
Order updates will also be posted on the product description so make sure to check back before reaching out to CS
If you purchased multiple items together, there is a chance for them to ship individually or shipped together.
Hope this helps!
2. Are there any delays in these times? DHL / PANDEMIC DELAY
All packages shipped economy were caught in a pandemic delay due to the insufficient amount of flights, lockdowns etc.
We are asking for a updated timeline but have not gotten a response from the postal service.
As per the description please expect 2-3 times the original shipping timeline.
Or as soon as the pandemic tides over, vaccine is found and flights return the timeline will reduce drastically.
3. Why did the timeline on the product page change?
The timeline shifts to a later date for those who purchase later.
If you purchased in May, it would usually show MAY to June. If you purchased in June, by then the timeline would have changed to show June to July etc.
You will receive it per the timeline when you purchased it. Our timelines are accurate. Once it ships you will receive a tracking email.
4. When do we restock?
We only reveal restock dates closer to time -
You can sign up for the mailing list on the main page but usually by the time you receive the email it is sold out,
best to follow the main FB page for updates.
5. How to replace the electronic kit
1) Unscrew all screws on the hilts, unscrew pommel
2) Push recharge port and power button until it clears the hilt from below, pull electronics out from the pommel.
3) Insert new kit, tighten screws
6. How do I use my saber?
Please take a look here
7. Why did my tracking say - Return to shipper?
Our packages are combined with others and sent via truck to cross the border to DHL Hong Kong, this usually happens when a package in the truck was rejected and therefore the whole truck has to go back.
Once it is reshipped in the next couple of days your tracking will be updated
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