Pre orders, Warranty, returns, Cancellations, Electronics and Shipping notes
By purchasing an item, you agree to these terms and conditions as highlighted in the individual product order pages and the following
Warranty and Damages
Upon receipt of the sabers, please check that they are working and functional.
If for any reason the products are found to be defective or damaged upon arrival, please contact us on the facebook page www.facebook.com/thepachstore.
You can send the saber back to us for repairs or a replacement. This is valid for 7 days upon receipt.
Please note that the cost of returning the item is the customers responsibility and within 7 days if contacted we will cover the shipping back to you once repaired. Thereafter customers are required to cover return shipping costs both ways.
All sabers purchased through us will have a valid 90 DAYS Limited Warranty covering workmanship, if sabers are found to be DISMANTLED or misused, the warranty is voided. All sabers are checked to be working before shipping and CANNOT BE OPENED. If forcefully opened without advice, the wires will disconnect and this is not covered under Warranty. However for a nominal fee, we will be able to repair it for you.
Any items that are FREE (Written as free or not included in listings) are Void from replacement. The item you are purchasing will be the subject titles, in original packaging. Any extras are not included.
Product releases are dependent on supplier, unexpected delays can happen and therefore by ordering an item, you agree that pre order payments come with a % that is non refundable in the product page. If not specified, the default is $50 USD.
Order shipping timelines are a indicative process only, depending on manufacturers release. We will only be able to refund deposits if there is a official statement from manufacturer that the item is cancelled.
Cancellations / Non Refundable Deposit Clause
All orders are made/built to order. Once an order is placed regardless as a deposit or full payment it will have a NON REFUNDABLE DEPOSIT of 50 USD unless specified. If you choose to cancel after an order is placed, it will be refunded less this NRD.
ALL SALES ARE FINAL - NO RETURNS. In the event a return is started without our acceptance, a 50 USD restocking fee applies per piece or 100 USD per BATCH order
The Pach Store has a no returns policy unless agreed on a case to case basis. In the event a return is required, all return shipping cost is the responsibility of the buyer.
If you received a product that is not as ordered, please DO NOT open the product packaging box. Simply contact us and initiate a return process.
Opening the boxes will void returns as all items are BRAND NEW IN BOX when shipped.
Additional Shipping cost
If your location is not served by a post office or if you are ordering products containing lithium items - please take note that a extra "rural area" surcharge might be applied by DHL/Fedex/UPS/USPS. We will invoice you for the remainder as charged by the postal service- any cancellations after the order is built will forfeit a deposit of $50
Please note that as we seek to improve internals and soundboards quickly over time, you might receive an alternative electronic internals but equivalent in grade and pricing. Functions will remain the same with small changes to ways of using the saber, this includes changing of sound fonts from time to time and variation in colors to the LED. On this note we would extend returns for any customers not happy with their product. Simply send it back in its original condition and we will apply the refund.
All Sabers at this time must be charged with the provided cable with a adapter at 5V 1A only. It is advised that you do not use a wall adapter directly but a multi plug/cable and computer's are fine. There have been events where adapters are not properly certified and will "jump" during the initial plugin causing the overflow to brick the electronics. In the event that happens, you can still send the saber back at a nominal fee for repairs.
All products sold are not TOYS and are recommended for adults. Children must also be supervised when operating these collectibles, they have to be treated with due diligence and restraint, by agreeing to purchase you hereby indemnify The Pach Store from any liability and compensation due from misuse of products.
Do contact us at www.facebook.com/thepachstore for more questions.